Impact of Competency Development on Job Performance among BPO Sector Employees in Salem District

Abstract

The goal of this research is to examine the competency development’s impact on the job performance of the employees working in the BPO industry in the Salem District. The researcher employs the significance of current information as primary competency to suggest three competencies in a competency model. Data was gathered from 50 BPO employees in the Salem district. Path analysis was used to do the data analysis. In the course of the investigation, it was observed that aspects of competency development such as knowledge, skill, and attitude had an impact on the job performance of BPO employees.  It has been shown that the job performance of BPO employees has an impact on the overall organisational performance. The analysis identified the three dimensions of competency development namely knowledge, skill and attitude have an impact on organisational performance. The authors concluded that the BPO agencies need to be formulated in leadership competency and styles, integrity and innovation for employees, appropriate actions and evaluations in disciplinary action, and always determined to develop work experience during employees’ work development examples so that this has a good influence on job performance and organizational performance.