Antecedents of Metro Passenger Gratification Among Public - With Special Reference to Chennai Metro Rail Limited

Abstract

In accordance with the Companies Act, this Special Purpose Vehicle (SPV), known as "Chennai Metro Rail Limited," was established on December 3, 2007. The Indian and Tamil Nadu governments have now transformed it into a joint enterprise with equal equity and ownership. The extension of the Chennai Metro to the northern areas of the city is currently in the planning stages and is expected to enhance commuter mobility. From the days of bullock carts to today’s online cabs, the public transportation of the metropolitan city has been evolving at a more incredible speed; in such an evolution, Metro Trains is a relatively recent milestone. In order to meet the needs of their clients, service providers must stand out in a rapidly changing transportation industry with demanding consumers. In this sense, providing excellent service quality is an area that is getting much attention. The techniques and instruments include factor analysis, regression analysis, test of normality, percentage analysis, and descriptive statistics.